yourcustomersgetanswersinseconds.yourteamgetsticketsthatarealreadydiagnosed.
Front desk takes a call. Relays vague info. A tech investigates from scratch. Calls back. Every step adds delay and loses context. AI diagnostic intake eliminates the loop.
theloop.
Every service company runs the same broken workflow. A customer calls with a problem they can't fully describe. Your front desk captures half the story. A technician or specialist starts from zero, asks the same questions again, and burns time on diagnosis before they can even begin solving.
- Front-line staff spend hours relaying information they don't fully understand
- Technicians waste skilled time on intake instead of resolution
- Customers wait longer because every handoff loses context
- Repeat calls for the same issue because the first interaction didn't capture enough detail
thefix.
AI handles the first interaction. Your team handles the work that actually requires them.
AI diagnostic intake
Walks customers through targeted questions to narrow down the problem, recommends basic fixes, and submits a fully scoped ticket to your team. By the time a human touches it, they know exactly what they're dealing with.
Multi-channel deployment
Phone, web, chat — the same diagnostic logic deployed wherever your customers reach you. Built with VoiceFlow, custom integrations, or whatever fits your stack.
Structured ticket output
No more vague "something is broken" tickets. Every AI-processed intake includes the specific problem identified, steps already attempted, and recommended next action for your team.
Measurable ROI from day one
We instrument everything: resolution time, first-contact resolution rate, ticket quality score, cost per interaction. You know exactly what the automation is worth.